ORDERS WITHIN AUSTRALIA
Standard shipping is free for all orders over $250 within Australia. All domestic orders are shipped with Australia Post. Please note the following estimated delivery timelines and costs:
Standard Shipping $10.00 (or free with orders over $250)
2 business days for most metro areas
Up to 5-7 business days for other areas
Express Shipping $15.00
1 - 3 business days
Orders received before 1pm AEST Monday to Friday are dispatched the same day, any orders after 1pm AEST Monday to Friday will be dispatched the following the day.
Please note, VIOLET LOUISE is not responsible for any delays caused by Australia Post, especially during high volume seasons and/or public holidays. Items purchases on pre-order are subject to varying shipping times.
All Australia Post parcels are signature on delivery with authority to leave.
ORDERS USA, UK + REST OF THE WORLD
We offer DHL Express or Aus Post to all our international customers. DHL Express will take approximately 3-5 working days depending on your location. Australian Post will take approximately 5-10 working days depending on your location. Our International shipping flat fee is $25 to most countries. Full tracking and details will be emailed after dispatch. There may be unforeseen delays due to less freight planes as a result of the COVID-19 travel ban in Australia.
Please note that some international shipments can be subject to customs or import duties once they reach their destination. In these circumstances the responsibility falls on you to pay the charges to release the goods from the shipment. Unfortunately we’re unable to estimate what these charges will be, so we recommend you contact your local customs office to find out the exact costs if applies.
For International orders, there may be unexpected delays with shipment during this time as result of the ongoing COVID-19 virus situation. DHL Express has been reliable and delivering in a timely matter, however, unpredictable circumstances may arise and VIOLET LOUISE is not responsible for any delays.